BRAINPAN LEAKAGE

The stretch of the “Information Superhighway” that runs through Missouri is riddled with potholes, and I managed to find a really big one. I wasn’t looking for it… Well, not on purpose. I was simply trying to merge into the center lane. Not even the fast lane mind you, just the center lane, and whomp, there it was. I big ol’ information pothole with Missouri State Government written all over it. I don’t know why, but I didn’t even try to put on the brakes. I just kept on going and fell right into the gaping abyss with countless other poor bastards (and bastardettes) who make the Show-Me state their home.

Now, in defense of the “Big MO,” I have to admit that it lived up to its motto. By that I mean it showed me – in spades – why people in other parts of the country think we are a bunch of barefoot cousin marryin’, nose-pickin’, backward idiots who can’t keep up. You see, it seems our very own government is the model upon which this assumption is based, and I hate to say it, but if I was on the outside looking in I would surmise the very same thing.

Allow me to explain…

Those of you who follow my exploits on Facebook are probably already aware that I have been lamenting some issues with renewing my license plates. This should be a relatively easy task, right? Well, sort of. If you’ve read some of my previous blogs you might remember my story about renewing my Driver’s License. In a nutshell, the majority of the licensing offices in our state are actually commodities. By that, I mean they are privately owned and the permit to own and run one of these establishments was obtained by back-scratching a political candidate. Fair enough. Corruption runs rampant everywhere, why not here? The thing is, these privately owned offices tend to employ some of the rudest people on the planet. (For more detailed accounting of what I mean see It Ain’t Rocket Science…)

For that very reason, and those outlined in the referenced blog entry, I make it a point to avoid going to the licensing office unless my hair is on fire and no one else is around to help me put it out. But, let’s get back to the latest gargantuan pothole…

Missouri, like many – if not all – other states offers the ability to renew your license plates online. Please make note, I said offers. As I discovered, offering this service and actually providing it are two different things. My journey toward said enlightenment, and the resulting plummet toward the bottom of the abyss, began innocently enough. I received my notice, procured my inspections and personal property tax receipts, then surfed over to the site and attempted to renew my plates. Everything was fine right up until I hit continue. It seems the system was unable to verify the fact that I had paid my 2009 Saint Louis County Personal Property Taxes on my vehicle. (For those of you unfamiliar with such, in Missouri we are taxed on EVERYTHING. Think I’m kidding? Live here for a year and find out.)

I tried again. Then again. I waited a day and tried again. For a week I tried daily to renew my plates, but to no avail as I always received the very same error message.

This is when I discovered, and ultimately fell into, the gaping maw of the pothole from hell. What follows here are the email exchanges I had with both the Sate of Missouri and the Assessor’s Office for Saint Louis County. Per the notices on the bottom of their emails I am technically violating some obscure law by making these transcripts public. I guess we’ll see if SWAT surrounds my house and starts tossing teargas through the windows.

(Rather than retype the messages here I am simply providing the images – click on each to enlarge…)

My Email To The County Assessor

The Assessor’s Reply

Me Email To The State

The State’s Reply

My Reply To The State

The State’s Reply To My Reply

My Query To The Assessor Complete With Forwarded Email From The State Attached.

The Final Reply

And there you have it. A pothole the size of Rhode Island, right here in the middle of Missouri’s stretch of the information superhighway. Let’s completely ignore the fact that it is obvious that neither the State nor the County have any clue whatsoever how their own system works. That’s not at all surprising. Instead, simply look at the disparity in the technology.

Using the account number and license plate number – something that you type into the online renewal site – I can pull up my paid personal property tax receipt on the screen. 2 seconds, all done. HOWEVER, it appears that the State is incapable of doing so. Apparently they have to have a CD-ROM sent to them monthly, which then must be copied into their database.

I have to wonder exactly how much all that is costing taxpayers…

Just in case the State – or County, for that matter – happens across this blog, I’d like to let them in on a secret. As it happens, I know at least a half dozen kids at my daughter’s elementary school who can write them a few lines of code and redirect the necessary ports on their routers to make this all seamless, instantaneous, and probably even more secure than it is at present. No CD’s necessary. No extra work. Fewer annoyed and frustrated Missourians.

What’s more, they’d probably do it for a pizza and a juice box. Just think of all the money you could save.

Now, if you’ll excuse me, I have to pack a lunch so I can go stand in line all day at the license office. I’d probably better take a handful of Valium too. That way I might be able to refrain from bitch slapping any of the idiots behind the counter…

More to come…

Murv

I raced up the stairs, trying my damnedest not to kill myself in the process. You see, our house is old. VERY old. What’s more, the basement stairs were apparently cut and assembled by a rag-tag group of chimpanzees that were somewhere in the middle of a 30 day beer binge – I know this because I found a few of the “church key” topped cans in the wall when we remodeled and tore out the plaster and lath. The other reason I know this is because one stair might have a 7 1/2 inch rise with a 10 inch tread, but the next will have a 10 inch rise with a 7 inch tread. Of course, the one that follows usually has a 4 inch rise and a 12 inch tread, but I think you get the idea. The thing of it is, there’s no discernible pattern, even where muscle memory is concerned. Therefore, much killing of oneself occurs on these stairs, especially when you are in a hurry.

I know, I should probably just rip them out and replace them, like I did with their fraternal twins that led upstairs to the half story. But, that’s beside the point. This blog is actually about Dorothy Morrison and telephones.

Dorothy and cell phones, to be exact…

You see, Dorothy Morrison is a friend of mine. In fact, she is one of my best friends in the whole world. For those of you who might not know just who Dorothy is click on her name and follow the link. It will take you to her website. She’s a fantastic author and we often tour together. We are so much like brother and sister that we had to have been siblings in a previous life. It’s that simple.

So, anyway, there I was, trying hard not to kill myself as I bounded up the stairs from the basement. It was Christmas Day. Just this past Christmas Day 2009, as a matter of fact. Presents had been opened, breakfast had been consumed, showers had been had, and I had finished all of the cooking and meal prep work. We were gathering things together so we could load up and head out to visit with E Kay’s family. I was down in the basement – also known as E Kay’s Dungeon and Playroom – so that I could snag a box or two in order to make the packing up a bit easier. I had already had to skirt my way around the rack, the Iron Maiden, and all of E Kay’s other “toys” without injuring myself, and so far I had been doing fine.

Then I heard it. My cell phone, which was upstairs on the dining room table, began to belt out a jazzy show tune sort of ring. Only one person in my phone book was assigned this particular melange of electronic chirps – Dorothy.

Now, one would imagine that it would be just as easy to safely negotiate the stairs and return the call if missed. But, I knew better. I knew that Dorothy and her husband were on vacation, therefore in all likelihood she was calling me from her cell phone.

“Okay… So what?” you ask.

Well, I’ll tell you. Better yet, allow me to illustrate by finishing the story.

… The boxes I had been carrying flew out of my hands, as they were all but forgotten. I stumbled up the stairs at a frantic pace, losing a shoe and banging my shin on the 12 inch riser because I had miscalculated after taking the two 4 inch risers at once. The cats scattered in front of me – after all, wouldn’t you too if a fat guy was falling up the stairs at you?

My head bounced off the door frame as I fell through the opening, then rolled across the floor, came up into a dead run… Well, a limping dead run… E K was yelling from our bedroom upstairs, wanting to know why she was hearing a show tune, the offspring was surveying her bounty yet again, and the clock was ticking. I rounded the corner from the hallway and dove for the dining room table, snagging my phone as I crashed through the chairs and ended in a crumpled heap against the wall.

“Hello? Hello?” I said, speaking into the now unfolded cell between labored breaths. But alas, no one was there. Though I knew it was a longshot – and I do mean longshot – I pressed the button to return the missed call, which the tiny LCD screen was telling me had, in fact, come from Dorothy. Moreover, it told me it had come from Dorothy’s cell.

The tiny speaker on my LG warbled twice then clicked. The click, as I had fully expected, was followed by a voice mail prompt.

You see, here’s the thing… Dorothy suffers from CPFCS (Cell Phone Flash Calling Syndrome). She calls you, leaves a message, then before the last syllable has even finished echoing, she switches off her cell phone. Yes, just like a criminal on the run who fears being tracked by a cell phone signal, she shuts the thing down. I’m not absolutely certain, but I think she might even take the battery out of the damn thing.

I have attempted interventions in the past, gathering together friends and other authors who know Dorothy, but we have never had any success. No matter how hard we try, she still calls, leaves a message, then turns off her phone so that you can’t reach her. We even tried to bring her husband in on the intervention once, but Mark has been living under the same roof with her for so long that he has become jaded to this behavior.

When we told him what we were planning and why, he simply responded, “You’ll have that.”

Unable to reach Dorothy, I listened to the voice mail. As I suspected it would be, she was calling to wish us a Merry Christmas. Of course, I couldn’t return the greeting because she had turned off her phone. For that very same reason I also couldn’t call her horrible and terrible names for relaxing in Key West while I was preparing to load a vehicle in snow and sub-freezing temperatures.

Still, even though she couldn’t hear me, I called her names anyway. All in good fun, of course.

I mean, we’re talking about Dorothy Morrison here…

You’ll have that.

More to come…

Murv